Start with our Chatbot

For the fastest service in the U.S., start with our Chatbot, located in the bottom right corner of the website. The Chatbot can help you start a return, cancel an order, and answer questions about eligibility.

To use the Chatbot, you’ll need:

• Your order number (from your order confirmation)
• The email address used to place the order

Need additional help or requesting an exchange?

You can submit an exchange request using the form below, or contact Customer Care:

• Phone: 1-800-634-6618
  (Monday–Friday, 6:30am–4:30pm PST)
• Email: customercare@superfeet.com

Prefer to manage it yourself?

Start a Return Here
Start an Exchange Here

• If you purchased from Superfeet, our Chatbot can help you with automated returns with only two pieces of information. It couldn’t be easier! Just click on the Chat icon on the bottom right corner of the website and ask to make a return. Then select “Return Inquiry” when prompted. You will need the email address you used to place your order and the order number, which you can find on your Order or Ship Confirmation. If you purchased directly from Superfeet, and cannot use the Chatbot, please contact Superfeet at 1-800-634-6618 or at customercare@superfeet.com to process your refund and/or exchange. All exchanges/refunds must occur within 60 days of your original purchase date.
• Start a Return Here
  Start an Exchange Here
• If you purchased your insoles somewhere other than Superfeet.com please take your receipt and your insoles back to the original place of purchase for an exchange/refund. All exchanges/refunds must occur within 60 days of your original purchase date. If you need further help, please fill out the, “Make a Return” form below to expedite your inquiry.
• If you purchased a Shaped by Superfeet™ product, like a New Balance, Trek, Bontrager or Calloway branded insole, contact your place of purchase for return instructions.

To be eligible for a return or exchange, your order must meet the following criteria:

• The request is made within 60 days of purchase
• The product was purchased from Superfeet.com or an authorized retailer
• The item shows normal wear and is not damaged beyond regular use or modified in any way other than trimming and used as suggested
• Proof of purchase is available

If you’re unsure whether your order qualifies, start with our Chatbot to quickly check eligibility and next steps.

Our current ship methods are:

• US Priority Mail (United States Postal Service)
• FedEx Express Ground

We do not charge a restocking fee. You will be responsible for the cost of mailing the insoles back to Superfeet if it is required.

If you purchased from a retail store or online please fill out the form below to expedite your return inquiry.

In the US: For the fastest service please use our Chatbot, located at the bottom right of the website to cancel your order. You only need two pieces of information:

1. The order number, (on your Order Confirmation)
2. The email address you used to place your order

If you are unable to use the chatbot to put your order on hold, we will do our best to catch the order before it ships. However, our team works quickly and we cannot guarantee we will always be able to.

If you need further assistance, please call Customer Care at 1-800-634-6618 between 6:30am-4:30pm PST, Monday-Friday or contact us via email at Customer Care at customercare@superfeet.com.