Returns and Exchanges
WHAT DO I DO IF I WANT TO CHANGE OR CANCEL MY ORDER AFTER I HAVE PLACED IT?
In the US: For the fastest service please use our Chatbot, located at the bottom right of the website to cancel your order. You only need two pieces of information:
If you purchased your insoles somewhere other than Superfeet.com please take your receipt and your insoles back to the original place of purchase for an exchange/refund. All exchanges/refunds must occur within 60 days of your original purchase date. If you need further help, please fill out the, “Make a Return” form below to expedite your inquiry.
If you purchased a Shaped by Superfeet™ product, like a New Balance, Trek, Bontrager or Calloway branded insole, contact your place of purchase for return instructions.
- The order number, (on your Order Confirmation)
- The email address you used to place your order
WHAT SHIP METHODS ARE AVAILABLE?
Our current ship methods are:
- US Priority Mail (United States Postal Service)
- FedEx Express Ground
CAN I HAVE MY ORDER SHIPPED TO A PO BOX?
Yes! However, the only carrier that will accept a PO Box delivery is the United States Postal Service. Please select US Priority Mail at checkout.WHAT IS YOUR RETURN POLICY?
If you purchased from Superfeet, our Chatbot can help you with automated returns with only two pieces of information. It couldn’t be easier! Just click on the Chat icon on the bottom right corner of the website and ask to make a return. Then select “Return Inquiry” when prompted. You will need the email address you used to place your order and the order number, which you can find on your Order or Ship Confirmation. If you purchased directly from Superfeet, and cannot use the Chatbot, please contact Superfeet at 1-800-634-6618 or at customercare@superfeet.com to process your refund and/or exchange. All exchanges/refunds must occur within 60 days of your original purchase date.If you purchased your insoles somewhere other than Superfeet.com please take your receipt and your insoles back to the original place of purchase for an exchange/refund. All exchanges/refunds must occur within 60 days of your original purchase date. If you need further help, please fill out the, “Make a Return” form below to expedite your inquiry.
If you purchased a Shaped by Superfeet™ product, like a New Balance, Trek, Bontrager or Calloway branded insole, contact your place of purchase for return instructions.
IS THERE A RESTOCKING FEE OR FREIGHT CHARGE WHEN RETURNING PRODUCT?
We do not charge a restocking fee. You will be responsible for the cost of mailing the insoles back to Superfeet if it is required.
If you purchased from a retail store or online please fill out the form below to expedite your return inquiry.