YOU HAVE QUESTIONS, WE HAVE ANSWERS
How do I choose the right Superfeet insole for me?
What are the benefits of Superfeet insoles?
The longer version: Superfeet insoles provide Comfort, Pain Relief and Performance. You can dramatically improve the fit, function and feel of your footwear by adding a pair of Superfeet insoles. The Superfeet shape can reduce foot fatigue and help resolve common foot and lower leg injuries, like plantar fasciitis/heel pain, shin splints, patellofemoral pain syndrome, Achilles tendonitis, IT band syndrome, etc. Finally, you can enhance certain aspects of performance, like going farther or faster, with Superfeet insoles in your footwear.
What makes Superfeet different?
How do Superfeet insoles work?
Who are Superfeet insoles for?
CLEANING AND CARE
What is your return policy?
Superfeet guarantees its products will provide satisfactory improvement in comfort and performance. If you are not completely satisfied with the Superfeet product, you may return the product within 60 days of purchase for a credit or refund. Please see https://www.superfeet.com/guarantee for full terms and conditions. For products purchased from a Superfeet authorized seller, products may be returned to the Retailer’s retail premises or by post in the manner indicated on the Retailer’s website.
Help, my insoles squeak! What should I do?
Should I clean my Superfeet insoles? How?
How long do Superfeet insoles last?
FOOTWEAR (no longer available)
I love my new shoes but they got dirty. How should I clean them?
Can I replace the insole that comes in Superfeet Footwear with a different Superfeet insole?
Do you make children’s footwear?
Are Superfeet Footwear styles available in Wide widths?
SIZING AND TRIMMING
Do you have insoles for kids?
Our BLUE and HOCKEY Comfort insoles are available in size J (Kids shoe sizes 11.5 to 13).
GREEN, BLUE, and HOCKEY Comfort insoles are available in size A (Kids shoe sizes 13.5 to 2).
The majority of Superfeet insoles are available in size B (Kids shoe sizes 2.5 to 4).
Which insoles do you make in Wide?
Which insoles do you make in Size 13 or larger?
Can I bake my hockey skates with Superfeet insoles inside?
Which Superfeet insole size do I choose for my hockey skates?
Am I supposed to trim Superfeet insoles?
Absolutely. Full-length Superfeet insoles are supposed to be trimmed to fit in your shoes.
Our¾-length insoles are not meant to be trimmed. Just drop and go.
How do I pick a size?
Superfeet insoles are in letter sizes that span one and half footwear sizes. All full-length Superfeet insoles should be trimmed to fit your footwear. If you are on the cusp (aka between sizes) and aren’t sure which size to choose, keep in mind it’s most important that your heel fits well in the heel cup of the insole – it should be “in” the heel cup, not “on” it.
Are your insoles allergen-free?
Here at Superfeet, we try our best to create awesome products that help get people back on their feet so they can enjoy life to its fullest. We recognize that some people have various allergies to different chemicals, materials and adhesives – we strive to manufacture products that do not contain any unnecessary chemicals, materials or adhesives.
We utilize quality materials throughout our manufacturing process and have tested our materials extensively. We test to ensure that all our products meet the requirements contained in the following regulations: CPSC requirements for Lead, heavy elements and Phthalates, the European REACH Chemical restriction standard and also California Prop. 65 hazardous chemical list.
Allergenics are a unique field and are based on individual cases. Given the large range of potential allergenics and how they affect an individual, we cannot test for every case. We endeavor to make our insoles as hypo-allergenic as reasonably possible within the confines of our manufacturing process, but since every allergy is different – whether caused by direct contact, proximity or in combination with other products – we cannot guarantee to you that our insoles are 100% hypo-allergenic based on your individual concerns and sensitivity.
Latex is one of the most common questions we are asked about. We manufacture our insoles and packaging with no Natural Rubber Latex (NRL) ingredients. With no FDA approved test for natural rubber latex we work closely with our supply chain to document that this ingredient is not used in our insole products but ultimately have to rely on our supply chain for this information since we cannot independently test for this.
If you know that you may have a chemical sensitivity, we recommend that you try one of our Heritage products (GREEN, BLUE, BLACK, etc.) as these insoles contain the least amount of materials or potential irritants (however, we are not representing that these Heritage products are allergen free, they are just the products in our Superfeet line that would have the least amount of allergens for most persons). The Heritage products are composed primarily of Polyester fabric top cover, Polyethylene foam, Polypropylene plastic cap and an EVA based adhesive. Our other insoles and footwear, while similar, do have additional materials and adhesives and again, depending on the nature of your sensitivity and individual case, may not be an appropriate choice for you.
Please discuss with your health care provider if you have any further questions or issues, as they are the most qualified to guide you in choosing the best product for you and your individual circumstance.
Why does the arch of the insole feel far back?
What’s different about your women-specific insoles?
Do you make insoles for running?
We also have insoles designed specifically for:
Casual and dress shoes
I’ve been diagnosed with Plantar Fasciitis. Which insole helps?
Second, we’re here to help. Adding the Superfeet shape under your foot can reduce stress on the plantar fascia and get you well down the road to recovery. The deep, structured heel cup of our insoles cradles the soft tissue of your heel to provide an extra layer of protection from hard surfaces. The Superfeet insole for this condition depends on your footwear and personal preference, but start by trying our EVERYDAY Pain Relief Insoles – those are built with features specifically intended to help with foot and heel pain, from conditions like Plantar Fasciitis. Another tip to help relieve or prevent heel pain: wear Superfeet insoles in all of your footwear, all of the time. More than half of Superfeet users own 3+ pairs of Superfeet insoles – different styles of Superfeet insoles for different shoes.
I have flat feet, which insole should I choose?
For general, non sport-specific use, you may find that our insoles with the most flexible, accommodating shape (like FLEX, BLACK or COPPER) may feel best for you if you have been diagnosed with or feel like you have flat feet.
What is the “drop” of your insoles?
I wear boots with waterproof liners, like GORE-TEX®. Can I still wear Superfeet?
Are your insoles vegan?
Do your products come in pairs?