FAQs
YOU HAVE QUESTIONS, WE HAVE ANSWERS
BASICS
What is your return policy?
Superfeet has a 60-Day Satisfaction Guarantee.
Superfeet guarantees its products will provide satisfactory improvement in comfort and performance. If you are not completely satisfied with the Superfeet product, you may return the product within 60 days of purchase for a credit or refund. Please see https://www.superfeet.com/guarantee for full terms and conditions.
For products purchased from a Superfeet authorized seller, products may be returned to the Retailer’s retail premises or by post in the manner indicated on the Retailer’s website.
How do I choose the right Superfeet insole for me?
What are the benefits of Superfeet insoles?
The short answer: Superfeet insoles help you move more comfortably so you can spend more time doing what you love.
The longer version: Superfeet insoles provide Comfort, Pain Relief and Performance. You can dramatically improve the fit, function and feel of your footwear by adding a pair of Superfeet insoles. The Superfeet shape can reduce foot fatigue and help resolve common foot and lower leg injuries, like:
- plantar fasciitis/heel pain
- shin splints
- patellofemoral pain syndrome
- Achilles tendonitis
- IT band syndrome
- and more.
Finally, you can enhance certain aspects of performance, like going farther or faster, with Superfeet insoles in your footwear.
What makes Superfeet different?
Our shape. We use cutting-edge technology and innovative materials to take elements of our proprietary Superfeet shape and create insoles tailored to specific activities, uses and footwear styles. Some Superfeet insoles may feel different than you expected.
This design is intentional — the contours of each insole are positioned to have maximum impact on the way your foot functions as you move. However, your comfort is key — if the insole feels uncomfortable to you, try a different Superfeet style.
How do Superfeet insoles work?
Superfeet insoles work by interacting with your foot in ways the ground or a traditional shoe can’t.
The human foot is designed to adapt to uneven, natural terrain. Our world has become hard and flat, thanks to man-made surfaces like sidewalks, tile floors and paved roads. For your foot, it’s exhausting, and can be painful. Our proprietary Superfeet shape adapts the generic, flat surface in your shoes to the contours of your foot, making it easier for you to move.
Who are Superfeet insoles for?
You! Superfeet insoles enhance the fit and feel of a wide variety of footwear, from high heels to hockey skates, hiking boots to high-tops. There’s a Superfeet insole that can help you feel great doing the things you love.
What are the new product names and why did they change?
How does Superfeet prioritize sustainability?
Superfeet prioritizes sustainability in all aspects of our business. Our headquarters in Ferndale, Washington is powered entirely by renewable energy. We have also instituted initiatives to reduce waste, including eliminating 90% of the plastic used to ship raw materials to our warehouse. Many of our insoles are also made with recycled materials, and we are on track to hit ambitious science-based emission reduction targets. Learn more about our overall sustainability efforts here.
Are Superfeet insoles made from recycled materials? Why?
Yes, many Superfeet insoles are made with recycled materials in either the top cover, foam, or arch support cap. Some Superfeet currently feature recycled materials in all three components, with the goal to implement recycled materials into all Superfeet in the coming years. We make sure that any recycled polymers are tested and held to the same build quality standards as any materials we use in our products, with the added benefit of keeping plastic waste out of landfills and lessoning demand for new plastic production, which can help reduce CO2 emissions responsible for climate change.
CLEANING AND CARE
What is your return policy?
Superfeet has a 60-Day Satisfaction Guarantee.
Superfeet guarantees its products will provide satisfactory improvement in comfort and performance. If you are not completely satisfied with the Superfeet product, you may return the product within 60 days of purchase for a credit or refund. Please see https://www.superfeet.com/guarantee for full terms and conditions.
For products purchased from a Superfeet authorized seller, products may be returned to the Retailer’s retail premises or by post in the manner indicated on the Retailer’s website.
Help, my insoles squeak! What should I do?
Most often this is caused by improper fit in your shoes.
Here's how to check the fit:
- First, be sure the insole is trimmed correctly. Remove the Superfeet from your shoe.
- If you see creases in the foam at the toe or sides of the insole, you may need to do some additional trimming.
- Slightly trim the edges of the insole. There should be a small gap of 1 to 2 mm (about the width of the 5p) between the Superfeet insole and the end of your footwear.
- If the squeak persists after trimming, try adding some talc or baby powder under the Superfeet insole.
Should the squeak be absolutely relentless, give us a call at +44 (0) 1206 266 992 and we’ll help remedy the issue.
Should I clean my Superfeet insoles? How?
It’s a good idea to clean your Superfeet insoles occasionally.
- Hand-wash with mild soap and lukewarm water.
- Use an old toothbrush with soft bristles if needed.
- Rinse well, remove excess water with a soft towel.
- Allow to air dry, but not near a heat source.
- DO NOT MACHINE WASH OR DRY — the results aren’t pretty.
How long do Superfeet insoles last?
SIZING AND TRIMMING
Do you have insoles for kids?
Yes. These Superfeet insoles are available in size J (UK Kids shoe sizes 11 - 12.5 | EU 29 - 31):
These Superfeet insoles are available in size A (UK Kids shoe sizes 13 - 1.5 | EU 32 - 33.5):
- All-Purpose Support High Arch insoles
- All-Purpose Support Medium Arch insoles
- Hockey Cushion insoles
The majority of Superfeet insoles are available in size B (UK Kids shoe sizes 2 - 3.5 | EU 34 - 36).
Which insoles do you make in Wide?
Which insoles do you make in UK size 12 | EU 47 or larger?
- All-Purpose Support High Arch insoles
- All-Purpose Support Medium Arch insoles
- All-Purpose Support Low Arch insoles
- All-Purpose Memory Foam Support insoles
- All-Purpose Wide-Fit Support insoles
- All-Purpose High Impact Support insoles
- Hockey Performance insoles
These insoles are available in Size H, for UK shoe size 14 - 15.5 | EU 50 - 52.
Can I bake my hockey skates with Superfeet insoles inside?
No. Here’s how to bake and fit your Superfeet:
- Fit Superfeet insoles to your un-baked skates.
- Take the Superfeet insoles out of your skates.
- Bake your skates.
- Put the Superfeet insoles back into your skates AFTER they’ve come out of the oven, but BEFORE you put your foot in.
- After you've put the Superfeet insoles in your skates, follow the required directions for fitting your specific brand/style of skate (cooling period, etc.)
- Hit the ice!
Which Superfeet insole size do I choose for my hockey skates?
Superfeet Hockey Performance insoles and Hockey Cushion insoles are specifically designed to fit well in hockey skates.
Hockey skates are sized on a different system than footwear — the sizes for hockey skates is generally one size to a size-and-a-half smaller than typical footwear. To get a good fit, start by choosing a Superfeet size based on your footwear size. However, if the difference between your footwear size and your hockey skate size is two sizes or more, consider going down a letter size in Superfeet to better match the size and fit of your skate. Note: in many retail locations, the skate size is listed on the packaging for our hockey-specific insoles. In that case, use the skate size listed as your guide.
Am I supposed to trim Superfeet insoles?
Absolutely. Full-length Superfeet insoles are supposed to be trimmed to fit in your shoes.
Superfeet's ¾-length insoles are not meant to be trimmed. Just drop and go.
How do I pick a size?
Superfeet insoles are in letter sizes that span one and half footwear sizes. All full-length Superfeet insoles should be trimmed to fit your footwear. If you are on the cusp (aka between sizes) and aren’t sure which size to choose, keep in mind it’s most important that your heel fits well in the heel cup of the insole – it should be “in” the heel cup, not “on” it.
TECHNICAL DETAILS
Are your insoles allergen-free?
Here at Superfeet, we try our best to create awesome products that help get people back on their feet so they can enjoy life to its fullest. We recognize that some people have various allergies to different chemicals, materials and adhesives – we strive to manufacture products that do not contain any unnecessary chemicals, materials or adhesives.
We utilize quality materials throughout our manufacturing process and have tested our materials extensively. We test to ensure that all our products meet the requirements contained in the following regulations: CPSC requirements for Lead, heavy elements and Phthalates, the European REACH Chemical restriction standard and also California Prop. 65 hazardous chemical list.
Allergenics are a unique field and are based on individual cases. Given the large range of potential allergenics and how they affect an individual, we cannot test for every case. We endeavor to make our insoles as hypo-allergenic as reasonably possible within the confines of our manufacturing process, but since every allergy is different – whether caused by direct contact, proximity or in combination with other products – we cannot guarantee to you that our insoles are 100% hypo-allergenic based on your individual concerns and sensitivity.
Latex is one of the most common questions we are asked about. We manufacture our insoles and packaging with no Natural Rubber Latex (NRL) ingredients. With no FDA approved test for natural rubber latex we work closely with our supply chain to document that this ingredient is not used in our insole products but ultimately have to rely on our supply chain for this information since we cannot independently test for this.
If you know that you may have a chemical sensitivity, we recommend that you try one of our All-Purpose products (All-Purpose Support Low Arch, All-Purpose Support Medium Arch, All-Purpose Support High Arch, etc.) as these insoles contain the least amount of materials or potential irritants (however, we are not representing that these All-Purpose products are allergen free, they are just the products in our Superfeet line that would have the least amount of allergens for most persons). The All-Purpose products are composed primarily of Polyester fabric top cover, Polyethylene foam, Polypropylene plastic cap and an EVA based adhesive. Our other insoles and footwear, while similar, do have additional materials and adhesives and again, depending on the nature of your sensitivity and individual case, may not be an appropriate choice for you.
Please discuss with your health care provider if you have any further questions or issues, as they are the most qualified to guide you in choosing the best product for you and your individual circumstance.
Why does the arch of the insole feel far back?
What’s different about your women-specific insoles?
Do you make insoles for specific activities?
Yes! Check out Superfeet's insoles designed specifically for:
Running and walking
Hiking
Casual and dress shoes
Winter sports
Hockey
I’ve been diagnosed with Plantar Fasciitis. Which insole helps?
Second, we’re here to help. Adding the Superfeet shape under your foot can reduce stress on the plantar fascia and get you well down the road to recovery. The deep, structured heel cup of our insoles cradles the soft tissue of your heel to provide an extra layer of protection from hard surfaces. The Superfeet insole for this condition depends on your footwear and personal preference. Another tip to help relieve or prevent heel pain: wear Superfeet insoles in all of your footwear, all of the time. More than half of Superfeet users own 3+ pairs of Superfeet insoles – different styles of Superfeet insoles for different shoes.
I have flat feet, which insole should I choose?
For general, non sport-specific use, you may find that our insoles with the most flexible, accommodating shape (like Active Cushion Low Arch or All-Purpose Support Low Arch may feel best for you if you have been diagnosed with or feel like you have flat feet.
What is the “drop” of your insoles?
I wear boots with waterproof liners, like GORE-TEX®. Can I still wear Superfeet?
Our hiking-specific Hike Support insoles are a good choice. Note: over time, most insoles will conform to the heel of your footwear and can cause wear through the lining. Superfeet offers no guarantee against the side effects of the insole wearing through waterproof liner.
Are your insoles vegan?
Do your products come in pairs?
FOOTWEAR (no longer available)
I love my new shoes but they got dirty. How should I clean them?
Can I replace the insole that comes in Superfeet Footwear with a different Superfeet insole?
Do you make children’s footwear?
Are Superfeet Footwear styles available in Wide widths?