Troubleshooting

There are several things you can do to help keep your Superfeet fresh:

  • Remove the Superfeet insoles from your shoes every night to let the shoes and Superfeet insoles air out.
  • Do not wear the same pair of shoes three days in a row.
  • Try different brands of socks or nylons.
  • Apply a teaspoon of baby powder under and on top of the insole in the shoe.
  • Apply some scented hand or body lotion to your feet.
  • Try soaking your feet in warm water and Epsom salts for about 20 minutes, once or twice a week.
  • Clean the Superfeet insoles on a regular basis (twice a week).

These products contain Outlast® Adaptive Comfort®, which helps regulate the temperature in your boot. The Outlast is remarkably effective.

If your feet are sweaty, try a different pair of socks. The sock material may be interfering with the Outlast’s thermoregulating properties.


If you enjoy the support of your REDhot or hotPINK insoles, you could also try our ORANGE or BERRY.

The Superfeet insole needs to move independently inside your footwear. The squeak is often caused by the shift of the insole as it works with the motion of your foot. If the Superfeet insoles are new, give them two weeks to mold to your feet and the sound should dissipate.

If the squeak is still there, check to make sure that the Superfeet insole is trimmed correctly. It's pretty easy to tell if the insole is too long. First remove the Superfeet from the footwear. If you see creases at the toe or sides of the insole, then it's likely too long. Slightly trim the edge of the insole, approximately the width of a nickel (1-2mm) and then replace the insole in the footwear.

If the squeak persists after trimming, apply some talc or baby powder inside the footwear under the insole and on the bottom of the stabilizer cap.

Trimming & Fitting

You can visit the Smartwall on superfeet.com, but for the best fit experience, we recommend you visit a local retail partner with the footwear you want to add Superfeet to.

Feet that are new to Superfeet insoles may be surprised to feel the support towards the back of the arch at the front of the heel. That’s the distinct Superfeet shape doing its job – stabilizing the rearfoot. Give your feet time to adjust to the fit and feel of properly positioned, biomechanical support.


If this is your first pair of Superfeet insoles, we suggest you ease into the experience. Keep the original factory insoles until you’re accustomed to your Superfeet.

We recommend wearing the Superfeet for 1-2 hours the first day, 2-3 the next, and so on until your feet are accustomed to proper support all day long. The process may take a little time – in some instances, over a week. Please note the process should not be uncomfortable.

If you continue to experience discomfort after 2 weeks of wear, remove the Superfeet insoles from the footwear and contact the store where you purchased the Superfeet.

If you have questions or need help

Please contact Customer Care:

USA: 800-634-6618 or customercare@superfeet.com.
UK: 0131 344 7980 or customercare@superfeet.co.uk.
Canada: 800-538-5471 or canada@superfeet.com

If you have any questions or need help

Please contact Customer Care:

USA: 800-634-6618 or customercare@superfeet.com.

UK: 0131 344 7980 or customercare@superfeet.co.uk.

Canada: 800-538-5471 or canada@superfeet.com

SUPERFEET FOOTWEAR SIZING GUIDE

There is no industry standard for footwear sizes. For example, a size 8 by one footwear manufacturer might be different from a size 8 produced by another. That’s why Superfeet makes full-length insoles in size ranges (typically spanning 1½ sizes) to handle the variations. You may need to trim your insoles to fit in your footwear.

WHAT TO LOOK FOR IN A PROPER FIT:

  • Check if your heel fits inside the heel cup, and not over the edge.

  • If the insole is too narrow, go up a letter-size.

  • If your toes extend beyond the end of the foam forefoot, go up a letter-size.

Materials

Outlast is a proprietary fabric that can be incorporated into many different products used in everyday life. Outlast technology continuously interacts with the unique microclimate of the human body to moderate temperature. You can find out more at www.outlast.com.

Superfeet products do not contain latex.

Yes. All of our insoles are vegan, except for the insoles with merino wool top covers. We recycle merino noils – wool fibers too short to be used in fabrics – to create our felted top covers.

General Use

Certainly, but keep in mind; the Custom BLACK insoles were designed for low-volume, tight-fitting footwear. And if you’re undecided, you can always use our rule of thumb: Go with the product that feels the best under your foot (and fits properly in the footwear).

The Custom GREEN insoles have more shape under the foot. The Custom GREEN features a cork horseshoe for greater fit and support. The insoles are heated and then molded to your foot using Superfeet's patented Bio-Vac system. The result is a truly personalized fit to the specific shape of your foot.

By comparison, the off-the-shelf GREEN insoles also offer biomechanical support and superior comfort, but without the same level of personalization.

Any shoe or boot with a removable full-length factory insole.

Sure, but it’s not recommended. The repetitive movement from running may wear the Thermofoil layer prematurely, diminishing its insulating properties.

The thin, low-profile CARBON or BLACK insoles are ideal for tighter-fitting golf shoes. The low-profile stabilizer cap takes up a less space while providing basic support in a golf shoe.

If you want more support and wear a roomy, athletic-style golf shoe that has a removable factory insole, you might consider ORANGE, BERRY, BLUE or GREEN insoles.

Both REDhot and hotPINK feature a top cover layer treated with Outlast® Adaptive Comfort® to absorb, store and release warmth when your feet need it. REDhot and hotPINK also both have a light-but-durable, insulating foil under the forefoot to deflect cold away from your toes, plus an open-cell thermal layer to trap warmth and add protection against the cold.

Skates are very narrow in the heel and mid-foot section. The YELLOW’s slim design makes a good match. The YELLOW insoles feature a heel-to-toe profile that can help stabilize your foot and increase power transfer between your foot and the skate blade or pedal.

The CARBON helps add structure and stability to lightweight running shoes. We developed EVOLyte™ a new carbon fiber and blended polymer composite to create an extraordinarily thin and light stabilizer cap. You get the same legendary Superfeet support in a remarkably lightweight insole. CARBON’s thin profile and wider forefoot efficiently bridges the space between the foot and low-volume shoe to allow both to perform at a higher level.

The Superfeet YELLOW insoles are designed to fit the exact heel-to-toe profile of a hockey or figure skate with an elevated heel. This makes it an excellent fit in road cycling shoes as well. The Superfeet BLACK insoles are designed to sit flat with no heel elevation.

No. Here’s how to bake your skates and fit your Superfeet:
1. Fit your Superfeet to your un-baked skates.
2. Take your Superfeet out of your skates.
3. Bake your skates.
4. Put your Superfeet back into the skates AFTER they’ve come out of the oven, but BEFORE you put your foot in.
5. Lace up.

The choice for best insole depends upon the type of cycling shoe it is going into. For tight-fitting commuter shoes and mountain biking shoes, CARBON, BLUE or BLACK insoles can provide the fit and biomechanical support you're looking for. For road cycling shoes, YELLOW insoles feature a heel-to-toe profile that can help stabilize your foot and increase power transfer between your foot and the pedal.

Use your skate size for your skates, your footwear size for footwear. Generally skates are 1 size smaller.

The GREEN insoles are high-profile, high-volume insoles. They have the deepest and widest heel cup. The biomechanical shape offers maximum support. GREEN insoles are made with thicker foam. They take up more space and fit into roomier footwear.

The BLUE insoles are medium-profile, medium-volume insoles. They have less shape under the foot than the GREEN, but will fit in more footwear. The structured heel cup and distinct shape provide intermediate support in a wider range of footwear, even some with factory insoles that won’t come out.

We engineered our women-specific products to fit the biomechanical dimensions of a woman's foot. The women’s specific stabilizer cap and foam shape have a shorter heel-to-ball length that corresponds more closely to the arch length of women's feet for a specific fit. 

Yes. While designing the wideGREEN, we made sure to keep intact all the necessary biomechanical reference points regarding stability, balance and motion relative to the standard Superfeet GREEN. The supportive heel cup stabilizes the rearfoot, providing natural shock absorption, reducing potential misalignment and overuse injuries, and ensuring product longevity. The pre-shaped foam full length maintains proper alignment of the foot.

The full-length foam is pre-formed and pre-stressed to provide firmness and resistance to excessive pronation, while also providing the internal integrity to prevent undesirable deformation and distortion of the insole itself. wideGREEN actually cradles the wide foot and is wider from heel-to-toe than our original GREEN. In comparison to other over-the-counter insoles that flatten, bend and distort when you wear them, wideGREEN will keep the foot functioning in its ideal position for longer periods of time.

You could try it, but we do not recommend it. If using a GREEN doesn't cause the shoe to fit too tightly against your foot, then test it out. Try wearing the GREEN insoles for an hour or two to find out if the fit is comfortable for your feet.

If the GREEN are not comfortable in footwear with factory insoles that cannot be removed, Superfeet has low-volume, low-profile insoles, like CARBON, BLACK, or the DELUX Dress-Fit 3/4 insoles that will likely fit better.

Yes! COPPER insoles are built on the same stabilizer cap as our BLACK insoles, offering a strong but thin and flexible base to support the foot. The dynamic foam quickly adapts and molds to your foot shape, giving your feet a bit more cushion than our other products. And the friction-control nylon top cover allows your foot to move without creating excessive friction, reducing the risk of rubbing or blistering.

Although you could run in this product, we don't recommend it. It was designed for low-impact activities such as golf, walking, light hiking or standing for long periods of time. If used for high-impact activities like running, the insulating qualities of the 3-layer foam may increase heat inside the shoe. Also, because of the increased thickness of the insole compared to our other products, use during longer runs could lead to a tighter fit as the foot swells. In addition, the foam top cover was designed to mold very closely to the foot to prevent excessive friction in low-impact activities only.

The COPPER has a top cover. The BLACK DMP does not. What’s the effect? The BLACK DMP is more moldable for people with sensitive feet and less durable than the COPPER.

Selecting between the two depends on how active you are. If you are active the COPPER is a better choice, because the top cover makes it more durable, but the COPPER can still be a great option for those with sensitive feet.

We do not recommend wearing DELUX Women’s High Heels 3/4 insoles in low heel shoes. The High Heel 3/4 was designed specifically for footwear with heels that are 1 inch or higher.

Yes. First make sure there will be enough room in the shoe to accept both the heel lift and the insole. Tape or glue the heel lift to the bottom of the insole.

Yes. Be sure to take the Superfeet insoles with you when you buy new shoes so you don't buy a shoe that is the wrong size and volume. Remember to remove any factory insoles (also called sock liners), if needed.

We do not recommend wearing DELUX Women’s Dress 3/4 insoles in high heel shoes. The Women’s Dress 3/4 was designed specifically for footwear with heels that are 1 inch or lower.

For 80% of consumers, the insoles will last approximately 12 months depending on body weight, type of shoe and the environment they are used in (i.e. walking, running, work and sports). Because everyone is different, we cannot indicate how many miles it will take to wear a pair out. We recommend replacing your insoles every 12 months or when you purchase new shoes.

60-Day Satisfaction Guarantee

If you are not satisfied with your new Superfeet Premium Insoles, return them with your receipt within 60 days to your place of purchase for a credit or refund. Only valid with purchase. Not valid for misused, abused, or improperly cleaned Superfeet products. THIS GUARANTEE IS SUBJECT TO THE RETAILER’S RETURN POLICY. 

If you have any questions, contact us:

US

800-634-6618 or customercare@superfeet.com

UK

0131 344 7980 or customercare@superfeet.co.uk

Canada

800-538-5471 or canada@superfeet.com

It really depends on weight, gait and use. On the average, our insoles last 300-500 miles for running shoes and every day wear, approximately 12 months of use. Consider the type and size of footwear and the job the Superfeet are doing. For instance, if you wear Superfeet and work on your feet all day, the Superfeet are going to see a lot more use than a pair of Superfeet you only wear in your shoes for an hour at the gym.  

A good rule of thumb is to listen to your feet. When the Superfeet no longer feel like they are giving the same amount of support as when they were brand new, it might be a good time to consider a new pair and switch them out.

The primary differences between the colors are the different biomechanical shapes and the materials used. A better way to differentiate between the insoles would be the Fit Profile, which helps describe the shape and thickness of each Superfeet insole.

Insole PROFILE: How the Superfeet support and shape feel under your feet.
LOW
Most-accommodating shape and support
MEDIUM
Intermediate shape and support
HIGH
Most shape and maximum support
Insole VOLUME: The space taken up by your foot with the insole inside the footwear.
LOW
For almost every type of footwear
MEDIUM
For casual and active styles of footwear
HIGH
For roomy shoes and boots

The wideGREEN heel and forefoot were designed for a true 'wide foot,' sized 3E to 6E. If you don't wear 3E to 6E footwear, you probably don't need to wear the wideGREEN. But if you do, all the wideGREEN biomechanical reference points necessary for stability, balance and motion are relative to the original GREEN design. You can visit your local Superfeet dealer for a professional shoe and insole fitting.

Most orthotics will conform to the heel in your footwear, and over time can wear through the lining. PLEASE NOTE: Superfeet offers no guarantee against the side effect of the insole wearing through the liner in footwear with waterproof liners such as Gore-Tex®.

Recommended to use with waterproof liners NOT recommended to use with waterproof liners
GREEN BLUE
wideGREEN BLACK
merinoGREY merinoWHITE
BERRY CARBON
ORANGE COPPER
REDhot BLACK DMP
hotPINK YELLOW

Protect your waterproof liner

If you must use one of the Superfeet insoles that are not recommended to use with waterproof liners, DO NOT put the insoles in direct contact with the liner. You might use duct tape on the bottom of the stabilizer cap to act as a thin, protective lining, or insert a volume reducer between the insole and the inner liner of the boot or shoe.

Remove any sand, pebbles or other grit from underneath your insoles

No matter which insoles you choose, it is important to inspect the space between the insoles and the boots or shoes regularly. Make sure the contact between the insole and footwear is free of gravel, rocks or sand to avoid any premature wear.

You could try it, but we do not recommend it. If using a GREEN doesn't cause the shoe to fit too tightly against your foot, then test it out. Try wearing the GREEN insoles for an hour or two to find out if the fit is comfortable for your feet.

If the GREEN are not comfortable in footwear with factory insoles that cannot be removed, Superfeet has low-volume, low-profile insoles, like CARBON, BLACK, or the DELUX Dress-Fit 3/4 insoles that will likely fit better.

Foot Health Benefits

No. Why? Because pronation is the body’s natural way of absorbing shock. During pronation, the foot expands as it absorbs your body weight and adapts to the surface underneath. Because of the hard, flat surfaces we walk on, our feet tend to stay in a pronated position too long during the gait cycle.

Yes it can, but not all cases. The Superfeet insoles will help stabilize the foot. This will help reduce some of the stress on the plantar fascia.

Yes. By helping stabilize the foot, Superfeet insoles can help to reduce foot elongation and improve the fit inside your footwear.

Yes, in most, but not all cases. The deep heel cup will hold more of the fat pad under the heel bone for improved cushion and comfort.

Cleaning & Care

Hand wash your Superfeet with mild soap in lukewarm water. Use an old toothbrush with soft bristles if needed. Rinse well, remove excess water with a soft towel, and allow to air dry – but not near a heat source, like a vent. DO NOT MACHINE WASH OR DRY - the results aren’t pretty.